Independent National Electoral Commission (INEC) has actually gotten in touch with its personnel to surpass regular main duties by prioritising professionalism, compassion, responsibility and prompt service shipment to citizens and other stakeholders.
The call was made throughout the Commission’s 2026 Customer Service Week event, held at its Conference Hall in Abuja, with the style, _“Going the Extra Mile.”_
The yearly event united members of the Commission’s management, National Commissioners, directors, heads of departments and personnel, together with a delegation from the Presidency’s Service Compact with All Nigerians (SERVICOM), to review the significance of citizen-centred civil service and the requirement to constantly enhance service shipment.
The Commission kept in mind that public self-confidence in the electoral system depends not just on recognized policies and treatments however likewise on how successfully, respectfully and expertly its workers engage individuals they serve.
In the welcome address, Prof. Rhoda Gumus, National Commissioner and Chairman of the Health and Welfare Committee, speaking on behalf of the Chairman, Prof. Joash O. Amupitan, SAN, explained Customer Service Week as a chance to value both clients and personnel while declaring the Commission’s dedication to quality in civil service.
The address stressed that every employee is an ambassador of INEC which every interaction with a citizen, political celebration, coworker or member of the general public adds to the general public understanding of the Commission.
Personnel were advised to take ownership of their duties, determine useful services to difficulties and offer support beyond the minimum requirements of their tasks.
“Going the additional mile” was referred to as making extra efforts to guarantee that tasks are correctly finished, people get the required attention, associates acquire the assistance they require and services are provided with professionalism and stability.
The Commission worried that exceptional client service must not be restricted to the event week however should end up being a long-lasting institutional culture.
In participation were Prof. Kunle Ajayi, National Commissioner and Chairman of the Board of the Electoral Institute, and Prof. Sunday Aha, National Commissioner and Chairman of the Board of Survey and Technical Committee on Equipment Acquisition (BOSTEAC).
The Commission highlighted its constitutional and statutory duties, consisting of citizen and civic education, the promo of understanding of democratic electoral procedures and the conduct of elections and referendums as offered by law.
It kept in mind that the reliable discharge of these duties needs a strong dedication to openness, stability, reliability, impartiality, equity, commitment, quality and team effort.
The Commission likewise highlighted its public engagement activities, consisting of the arrangement of electoral details through radio, tv, sites and social networks platforms, in addition to citizen registration, the printing and circulation of Permanent Voter Cards (PVCs), correspondence with residents and stakeholder engagement.
At the time of the event, the Commission was carrying out activities connecting to the screen of the citizens’ register and the circulation of PVCs, highlighting its continuing duty to supply services that allow qualified people to take part in the electoral procedure.
INEC even more stressed the significance of reacting to correspondence within stated timelines, guaranteeing due procedure in agreement administration and keeping available interaction channels through which residents can acquire details and engage with the Commission.
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